Frequently Asked Questions

The questions we are asked most often about CCTV installation, repairs and maintenance in Essex. If yours is not covered here, call or email us and ask. You can also browse what each service involves.

What type of CCTV systems do you install?

We install CCTV for homes and commercial properties, from single-camera setups to larger multi-camera systems. The right equipment depends on the areas being monitored, the lighting, your recording requirements and how you want to view footage.

Can you repair an existing CCTV system?

Yes. We investigate problems such as cameras going offline, poor image quality, recording failures, connection faults and damaged components. Where it is practical we aim to repair useful existing equipment rather than automatically replacing everything.

Do you install CCTV for homes?

Yes. Home systems can be planned around entrances, driveways, side access, gardens, garages and any other areas that matter to you. We can also set up and explain convenient ways to view your cameras and recordings.

Do you work with businesses?

Yes. We install and maintain CCTV for shops, offices, workshops, yards and other commercial premises. Commercial planning takes account of entrances, stock areas, parking, customer spaces and out-of-hours monitoring.

Can you maintain CCTV after installation?

Yes. Maintenance covers checking camera views, cleaning accessible equipment, testing that recording is actually working, reviewing connections and spotting developing faults before they become bigger problems.

Do you install burglar alarms as well as CCTV?

Yes. Burglar alarms complement CCTV by adding a different layer of protection. We can plan an alarm setup around the entry points and internal areas you want secured.

Are you accredited?

Yes. We are an SSAIB certificated firm. SSAIB inspects the companies on its register against recognised standards for security installation, and it is the certification most independent CCTV and alarm installers in the UK hold. Insurers often ask who installed a system, and SSAIB certification is what they are usually looking for.

Are you insured?

Yes. We carry public liability insurance and can send you the certificate before any work starts. Our workmanship is warranted for 12 months from completion, in addition to the manufacturer warranty on the equipment.

How quickly will you get back to me?

We answer every enquiry within 24 hours. If a system has stopped recording or you have an urgent fault, mention it when you call and we will tell you honestly how soon we can attend rather than promising a slot we cannot keep.

How long have you been trading?

We have been installing and maintaining CCTV across Essex since 2014, so twelve years at the time of writing.

How much does CCTV installation cost?

Cost varies with the number and type of cameras, cable routes, recording equipment, access requirements and the complexity of the property. Rather than quote a figure that will not apply to your site, we would rather discuss what you need. Get a free estimate.

How long does an installation take?

Many domestic installations are completed within a day. Larger systems, difficult cable routes or commercial sites with several buildings can take longer. We will give you a realistic idea once we have seen what is involved.

Will I be able to view the cameras on my phone?

Usually yes, where the equipment supports it and the property has a suitable internet connection. We will explain what is possible with the system you choose and show you the main controls once it is working.

Which parts of Essex do you cover?

We serve locations across Essex including Chelmsford, Colchester, Southend-on-Sea, Brentwood, Basildon, Braintree, Grays, Clacton-on-Sea, Rayleigh, Wickford, Billericay and Harlow. If your town is not listed, call and ask.

Still have a question?

Call and describe the property or the fault, and we will tell you what is involved.

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