Privacy Policy

Who we are

CCTV Installer Essex is a service-area CCTV and security installation business serving Essex. For any privacy question, contact us at contact@cctvinstalleressex.co.uk or on 01245 904 022.

What we collect

We collect the following:

• Enquiry details. The name, email address, phone number, service selected, town and message you submit through our estimate form.
• Call information. This site uses WhatConverts call tracking. When you call a number shown on the site, the service records the number dialled, the time and duration of the call, the calling number, and which page or marketing source you arrived from. Calls may be recorded; if they are, you will be told at the start of the call.
• Technical data. The page you visited, the referring website and basic browser information, used to understand which pages generate enquiries.

Why we use it and our lawful basis

We use enquiry details to respond to you, arrange visits and quote for work. The lawful basis is legitimate interests, meaning we are responding to someone who contacted us about our services. Where you go on to book work, the basis becomes performance of a contract.

Call tracking and technical data are used to measure which parts of the site generate genuine enquiries. The lawful basis is legitimate interests. You can object to this at any time using the contact details above.

Who we share it with

We do not sell your data. We share it only with the service providers that make this website work:

• Formspree. Processes estimate form submissions and forwards them to us by email.
• WhatConverts. Provides the call tracking described above.
• Our web host. Stores and serves the site.

We may also disclose information where we are legally required to.

How long we keep it

Enquiries that do not lead to work are kept for up to 24 months, so we can pick up the thread if you come back to us. Records relating to completed work are kept for six years, which is the period we may need them for tax, warranty and liability purposes.

Your rights

Under UK GDPR you can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or object to our using it. You can also ask for it in a portable format. Contact us and we will respond within one month.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

Our call tracking provider sets cookies to link a phone call back to the visit that produced it. You can block or delete cookies in your browser settings; the site will still work, but our figures for which pages generate calls will be less accurate.

CCTV footage

This policy covers the website only. Footage recorded by a CCTV system installed at your property is yours, and you are the data controller for it. We do not retain access to customer footage after handover. Where a system covers areas beyond your own boundary, you may have obligations of your own under UK GDPR. The ICO publishes guidance for domestic and business CCTV users.